Refund and Returns Policy

Overview

At yorviro, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request refunds, and the responsibilities of both the customer and the store.

Return Eligibility

General Conditions

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original condition, and accompanied by the original packaging, accessories, and receipt.
• Custom, personalized, or clearance items are not eligible for return unless they arrive damaged or defective.

Non‑Returnable Items

• Gift cards or digital download codes.
• Health, personal care, or intimate apparel items that have been opened.

Return Process

Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1 (267) 389-6440. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions.

Shipping the Return

Once you receive the RMA, pack the item securely, include the RMA number inside the package, and ship it to the following address:

8806 Northwest Highland Drive, Philadelphia, Pennsylvania 19167, United States

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item).

Refunds

Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

Refund Amount

• Full purchase price of the returned item, minus any original shipping charges.
• If the item was part of a promotional discount, the discount will be applied to the refund.

Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you request the return. We will process the exchange once the original item is received and inspected.

User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Ensure the returned product is securely packaged to prevent damage during transit.
• Retain proof of shipment until the refund or exchange is completed.

Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

By placing an order with yorviro, you acknowledge that you have read, understood, and agree to comply with this Refund and Returns Policy.